ATC FAQ

I can't use the forgot-access password retrieve login details. What can I do?

Can I create a new account? Its as easy as using the link (forgot password) from there you will be sent your password

If that doest work, email us from the drop down contact us menu

How can I reactivate my account? submit an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

How can I upload a photo to my profile?

Is Australian Teachers national tutoring centre? 

Can I sign up directly with email?

  • USERS - CHAT & MESSAGING

How can I message others on the site?

Can I post on an ATC blog? 

I Am not from Australia, can I still view pages and chat?

How do I get notified when somebody I follow starts posting?

Where do I find channels I’m following?

Are there any customisation features for chat?

How can I delete my account? 

How can I change my username 

Can I customise my notification preferences/settings?

How can l share my page to get viewers and chat engagement?

What is the price of a subscription?

How can I find a specific user's account if I know their username?

What kind of content can I place on ATC?

How can I use myATC channel to build on my reputation?

Do you have a chat moderation feature?

Do I have to show my face using a webcam?

What is your video deletion policy?

How can i set a viewer poll to know what my viewers want?

When a viewer starts to view my stream he sees black screen for long time before stream starts? Why?

How i can set up an e-learning account?

I have Mac. How can I avoid screen blurriness? 

I see black bars left and right of my stream. Why?

How do I delete my videos?

  • USERS - COURSES AND BOOKING

How can I message others on the site?

Can I post on an ATC blog? 

Am not from Australia, can I still view pages and chat?

How do I get notified when somebody I follow starts posting?

Where do I find channels I’m following?

Are there any customisation features for chat?

How can I delete my account? 

How can I change my username 

Can I customise my notification preferences/settings?

  • BILLING & PAYMENTS - GENERAL

How can I get receipt of my payment?

How can I cancel my premium subscription?

  • BILLING & PAYMENTS - PAYMENTS & REFUNDS

Does ATC have any kind of refund policy?

Do you offer bulk subscriptions for students?

Do you offer any kind of discounts for instructors and students?

Why won't my payment go through?

How can I change my credit card information?

What types of payment do you accept?

  • CONTENT & SUPPORT

How can I contact further support if I am having continuous problems?

How can I suggest new features for the website?

My question isn't answered here. Help!

 

THE VIDEO TUTORING LESSONS

1- What are webcasts?

Webcasts are a new educational tool used as an instructional technology to deliver meaningful lessons. A video webcast is a broadcast of a recorded presentation (lesson) over the internet. “atctutor” has developed webcasts (video lessons) that teach you. The great benefit of webcasts is that they are not time-constrained so you can view them at any time, day or night.

2- Who are these webcasts (video maths lessons) suitable for?

The webcasts are suitable for school students as well as anyone who needs to improve or revise their maths skills, english, or any of our various topics. Others who can benefit from the video maths lessons include:

  • School Teachers – who want to see the best way to teach a topic.
  • Tutors – who need to show students the easiest way to master a concept.
  • Parents – who help their children with homework but have forgotten or just want to direct students to a reputable site.
  • University & University Students – who need to refresh their skills.
  • Tradespeople – painters, tilers, builders who need maths in their day to day activities.

3- How will atctutor.com help me?

atctutor.com is designed to help by enabling you to simply search and watch the lesson you need, anytime, anywhere. Often students complain they were not taught or have forgotten a particular maths topic and need maths help and can’t find anyone to help them. This is why “atctutor” has recorded webcasts (video lessons) that are comprehensive, concise and engaging. You will be taught in a simple yet detailed manner. Preparing you for the senior years of high school.

4- Will watching a webcast (video maths lesson) help me understand?

Yes, webcasts have proven to be an effective learning tool. They engage you and aid your retention of knowledge, motivate your interest in the subject and illustrate the relevance of many concepts as you are learning from the teacher in front of you, and if you want to go over something again you simply replay the lesson as many times as you like to ensure you comprehend it 100%.

5- What are the webcasts (video lessons) all about?

Whether you have forgotten a particular maths topic or need to learn from scratch, these maths lessons are for you. Now you will be learning from lessons that are taught in depth using illustrations, definitions and plenty of examples, showing you how to set-out your work( an important skill you need for exams). “atctutor” uses a proven, engaging and concise teaching method ensuring you will understand the concepts easily and without confusion. Check out the demo lessons here.

6- How long are the webcasts (video maths lessons)?

Most webcasts range from 8 to 18 minutes; they are comprehensive and teach you in depth with illustrations, definitions and plenty of examples. You are learning maths step by step, making maths easy for you.

7- What is the structure of the webcasts (video maths lessons)?

Each lesson starts with a detailed yet simple explanation of the topic, using illustrations where necessary, followed by a set of graded examples starting from easy to more challenging questions. “atctutor" will teach you how to simply solve the questions and set-out your work in order to gain full understanding of the topic.

8- Does “atctutor.com"

” follow a certain curriculum?

Maths is a universal subject and the video maths lessons are designed for an international audience. In saying that, “atctutor.com" uses the Australian Curriculum as a guide, focusing on and teaching maths topics from years 7 to 10.

9- Do I need to watch the lessons in sequence?

You have the option of watching any lesson you want in any order. However, to gain maximum benefit, “atctutor.com” advises you to watch the lessons in sequence of their topic. For example, if you want to learn about equations then you are advised to watch all the lessons under this topic. This will ensure you master the topic and understand it 100%.

JOINING “atctutor.com"

10- How much does it cost to join?

“themathstutor” believes everyone is entitled to learn. This is why the subscription fees are set at a fraction of the price of traditional tutoring services:

  • $69 for 3 month subscription (less that $20 per month)
  • $175 for 6 month subscription (less than $17 per month)
  • $325 for 12 month subscription ($12 per month)

11- What is included in my subscription?

Once you join you are able to access all webcasts (video lessons).

12- What payment methods are available?

“atctutor.com” accepts Paypal and credit card payments via our secure internet payment gateway and well as direct debits we are also able to submit an invoice for your subscription.

13- In what currency is the subscription?

Subscription fees are in Australian dollars.

ACCESSING THE WEBCASTS

14- Do I need internet access to watch the webcasts (video lessons)?

Yes, the webcasts are online, internet access is needed to watch them.

15- Can I access “atctutor.com” on my smartphone / tablet?

Yes, the webcasts are easily accessible on your smartphone and/or tablet, allowing you to watch and learn anywhere, anytime.

16- Can multiple people login to my account at any one time?

Only one person can login at any one time. If a person uses your login details while you are logged on, you will be logged off. Its important to keep your login details to yourself.

MORE FREQUENTLY ASKED QUESTIONS

17- How can I contact “atctutor.com"?

“atctutor” can be contacted by email: This email address is being protected from spambots. You need JavaScript enabled to view it.

18- What happens if my subscription is due to expire?

You will receive an email notifying you that your subscription is due to expire 30 days before the expiry date.

19- How can parents benefit from the lesson?

Many parents are asked by their children to help them with their homework. Some parents have forgotten some maths concepts while others are afraid to confuse their child by teaching them a different way. Now parents can simply watch a lesson and help their children understand.

 

 

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